Resume

HENRY GALBRAITH

1106 Hammel RD, Greensboro, NC 27408, 336-558-3365

HGALBRAITH17@GMAIL.COM

Objective

Technology practitioner well versed in technology implementation to solve business goals.  Stand out abilities include:  customer service, business communication, solving complex problems independently, documentation, creative, and results focused.

Experience

Allegacy Federal Credit Union Mar. 2017- Present Winston Salem, NC

Help Desk Analyst

• Provided Internal Employees With Technological Support and Analysis

• Support Included: Software Management, Troubleshooting, Building Employee Profiles For Various Software, Desktop, Network, And Printer Solutions

• Windows Enterprise Environment Maintenance

• Maintenance: Microsoft Exchange Employee Profiles, RightFax Server Employee Profiles, Microsoft Lync Server Employee Profiles, Software Deployment, File Management

• Service Desk Analyst

• Completed And Corresponded With Internal Employees To Complete Tickets

• Worked With Vendors To Provide Solutions For Employees And The Help Desk

• Vendors Include PC Mall, Sharp Business Systems, Various Software Vendors

• Printer Fleet Manager

  • Provide Network And General Support To Printe Fleet

  • Manage And Maintain Security Settings In Printer Fleet

  • Assist With Purchasing And Coordinating New Printers

HG IT Solutions (hgitsolutions.wordpress.com) Mar. 2017 – Present Jamestown, NC

Owner

• Provide Technology Consulting For Clients At Home And Workplace

  • Business Analysis, Project Planning, and General Troubleshooting

• Web Design: Manage Several Websites For Clients.  Create and Maintain.

  • Provide Functional And Professional Web Design Solutions For Clients. Proven Methods Have Generated $10k In Sales For a Client.

  • Platforms Include: Squarespace and WordPress

LegetteTech LLC Nov. 2015 – March, 2017 Greensboro, NC

Internship

• Provided Technology Solutions for Clients at Home and Workplace

  • Solutions: Network Administration, Windows/MAC Solutions, Anti-Virus/Malware Protection, Audio/Visual and Home Theatre, File Management

• Designed and executed marketing campaigns

  • Used Geographic Information Systems to Produce Targeted Mailing Lists Which Resulted in Increased Client Interest.  

• Maintained and Designed Websites for Clients and LegetteTech

  • Experience in HTML/CSS, WordPress, Squarespace E-Commerce, Google Analytics, Search Engine Optimization, Adobe Creative Suite

Proximity and O’Henry Hotels Oct. 2013 – Nov. 2015  Greensboro, NC

Porter

• Provided Transportation and Excellent Concierge Service for Guests

• Required Exceptional Interpersonal Skills Which Resulted in a Donation Given To UNCG on My Behalf.

Technical Courses Completed

• New Horizons Computer Learning Center – BA30: Foundations of Business Analysis

  • 32 Professional Development Hours

Education

• The University of North Carolina at Greensboro: The Joseph M. Bryan School of Business and Economics

• Undergraduate Degree: Information Systems Management

• Projects Completed: SQL and Database Systems, Microsoft Office Suite, Search Engine Optimization, Secure Networks, Web Design, Visual Basic, Data Analytics

Awards and Achievements

US Speed Skating National Team Member 2009-2011

US Junior World Inline Speed Skating Team 2005-2008